Getting IT Back “Off” the Road: A Case Study
How eManaged Kitted Out Austrek Outdoor Adventure Centre to Handle the Everchanging IT Landscape Ahead
Meet Austrek Outdoor Adventure Centre
As a division of the Davison Motor Group, Austrek focuses on providing aftermarket accessories and repair services for four-wheel drive vehicles. Operating out of Mildura, Austrek has been operating for 15 years with a team of eight people under its roof to sell quality 4WD Accessories, Vehicle Batteries and Weber barbeque grills to all-terrain enthusiasts.
While the amount of technology that the motor vehicle retailer utilises is admittedly limited, it still serves a crucial role. Used to manage the dealership’s administrative tasks, particularly its supply procurement and inventory management needs, Austrek’s IT plays an essential part in the background of the dealership.
Therefore, if this IT begins to suffer, it becomes a significant problem for the dealership—which is precisely what happened as the technology aged.
Visit www.austrek.com.au to learn more about what they offer, or call (03) 5023 4466.
eManaged Was There With a Plan
Working together, the dealership’s priorities were established and a strategy outlined to ensure that professional standards would be integrated into an improved approach to business technology.
What eManaged Did for Austrek Outdoor Adventure Centre
This approach ultimately resulted in quite a few changes for Austrek:
eManaged migrated the dealership away from their outdated IT infrastructure and into a more modern cloud environment providing dedicated uptime and resiliency. This included upgrading their in-house workstations and introducing them to the suite of business tools that Microsoft has developed, all the while ensuring that there was the security necessary to protect the dealership’s operations through the addition of endpoint protections and managed firewalls.
Austrek Outdoor Adventure Centre also had their email exchange host moved to Office 365, each user gaining access to a fully protected individual mailbox. This significantly boosted the security of the dealership’s emailed communications.
Finally, we have to mention the cloud-hosted Domain Controller that Austrek was outfitted with. With this piece of infrastructure in place, it is now far easier to securely manage the dealership’s user access credentials, permissions, and other features unique to Austrek and its needs.
Austrek’s Technology Saw Many of the Usual Challenges of Older IT
The dealership saw the IT it used expire, with its aging hardware running more slowly and phasing out of compliance and warranty. All structures behind their systems were no longer considered best practice.
The same was true of their security, backups, and business continuity preparedness.
This non-compliant hardware was experiencing daily issues, so Paul Shelly (the dealership’s general manager) and Julius Janssen (eManaged’s vCIO) came into contact and worked out how these IT challenges could be resolved.
As a Result, Austrek Has a More Reliable Foundation
After the smooth transition to the office cloud and the general upgrade of the line of business applications that the dealership depended on, Austrek no longer experiences any major challenges… nothing they deem worth mentioning, at the very least. Citing the smooth operations they’ve experienced since adopting their services and the “above and beyond” service they’ve seen from the IT provider, Austrek is quite pleased with the results they’ve seen thus far.
In fact, the dealership would wholeheartedly recommend eManaged’s services to anyone seeking assistance with their business’ information technology. If you’re interested in finding out what eManaged could do for your business, don’t hesitate to call 1300 363 308.
You can also find more information on eManaged’s website at emanaged.com.au
About eManaged
eManaged has been serving the Mildura and Riverland area since 2014, after 50 years of operating as Office Everything to provide their IT services. WIth their IT services including technical help desk support, computer support and consulting to small and medium-sized businesses, eManaged partners with many types of businesses so these businesses can be driven forward.