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The eManaged Difference: Proactive Maintenance to Prevent Downtime

Why experience a loss in productivity or get slammed with high computer repair bills? We want you to expand and grow.

Our Business Mission:

  • Team Values: Integrity, Transparency, Mutual Respect
  • Help: to HELP organisations grow their business, by providing superior office technology products and services so they can connect, create and communicate.
  • Develop: To seek out and DEVELOP relationships with organisation that understand investing in leading edge technology is the key to growth.
  • Enhance: Our commitment is to ENHANCE our customer experience through integrity, transparency, respect and the innovation that changes everything.
  • Support: Our staff are vital to our ongoing success and expansion. We are committed to SUPPORTing and encouraging their development both individually and as a team, through a positive work environment.
  • Improve: We focus on the continuous IMPROVEment of all our internal processes, to secure a business model that is sustainable and replicable.
  • Brand: Each transaction and interaction with clients will underpin our core values and support our BRAND as one that is synonymous with quality and integrity.
Australia & Mildura

Peter was just 17 when he made the six week trip by boat through the Panama Canal from Amsterdam, Holland to Melbourne. Arriving in November 1959, with his parents and seven of his ten siblings, Peter came to Australia ready to start a new life. Peter was originally studying to be a Priest but after repairing a second-hand typewriter he bought at a market, he discovered a new passion. Peter realised that he not only enjoyed fixing things, he was good at it. After working for a few companies doing typewriter repairs and maintenance, Peter finally settled in a job with Olivetti, not knowing then that would be his last role as an employee.



The move to Mildura

Attracted to the warmer climate, Peter started looking into opportunities that would take him to the north. Back in 1965, there were no Olivetti dealers in Mildura, so Peter and a Dutch work colleague made plans to start their own business and fill the gap in market. After much planning and several trip to Mildura, Peter’s business partner suddenly withdrew from the venture. Peter, his wife Yvonne and two young sons were now destined for Mildura as sole proprietors. In 1965, agriculture was the primary industry in Mildura, so this meant that not only were there very few service providing businesses — much to the benefit of Peter — but there was already a large multi-cultural population. With Peter from Holland and Yvonne from Sri Lanka, they always felt like they belonged and were welcomed warmly by the Mildura community.



Opening the First Shop

With only 200 pounds of borrowed money to fund their venture, Peter and Yvonne rented a small, simple house in town. With no contacts and limited money, they quickly set about finding a location for their new business. Mildura Office Equipment and Supplies Pty. Ltd. opened up in the winter of 1965 on Tenth Street, in a space they shared with the local piano tuner and seller. They were the first Information Technology ‘IT’ company to set up in North-West regional Victoria, lower regional NSW and regional South Australia. Two and half years later, with the IT industry booming and the piano business fading, the piano tuner called it a day. Peter inherited all of the space and for a while, found himself not only dealing in typewriters but also selling what was left of the pianos.

Over the Years

Two years after opening in Tenth Street, Peter moved the business to Langtree Avenue. He was now dealing in manual and electric typewriters with customers as far spread as Broken Hill and Swan Hill. In 1974, Peter introduced the first minicomputers to the region. He started off selling two to three computers a year, each taking up to six months to program (there was no such thing as software). Peter was entirely self-taught and each program was custom designed and built.

By now, Peter and Yvonne were parents to four boys and two girls. As the kids grew so did their own interests in the business and several of them were regular fixtures in the shop. Two of Peter’s brothers moved to Mildura to work for him, both stayed about two years. Yvonne’s brother also worked for them for about four years. As the business grew, Peter employed and trained talented locals. Within ten years, he had several skilled technicians and administrative staff.



When Times Got Tough

Like many businesses, eManaged has had its good times and bad. For a while, giftware was also sold from the shop, just to make ends meet, and Peter once turned his hand to hunting, thinking he might need to shoot a kangaroo, just to put food on the table. He never found a kangaroo.

In 1987, their shop was accidentally burnt to the ground by a serial thief on a rampage. Thankfully, the stock list data remained intact inside the charred casing of a hard-drive, which they were able to use for insurance. While renting elsewhere, they rebuilt eManaged from the ground up, moving back into Langtree Avenue a year and a half later.

As other IT providers came and went, Peter weathered the storms and stayed committed to his customers. eManaged as we know it today, was the only IT company in Mildura until around the 1990s.

Apple Reseller

The 1980s were the beginning of a major shift in how people used and understood IT at work and at home.

As the well-known Commodore 64 flooded the international market, eManaged introduced it to their customers. At about the same time eManaged began selling the Apple ][+ and Apple //e computers to schools and consumers. A few years later, in 1984 the Apple Macintosh was released to the world. The following year, Peter became one of the first regional distributors of the Apple Macintosh computer.

Back in the early days of Apple and Commodore 64, there was money to be made in computer sales. True to their reputation as forward-thinkers, Apple recognised that this may not last and frequently advised distributors to invest in their services.

Ensuring that they did not miss the opportunity, Peter guaranteed that he and his team were on top of all relevant product and service requirements.

Bringing so many firsts in computers, IT and services to the region, it is no wonder Peter with the eManaged family has survived the test of time.

The Internet

With the outstanding success of personal computers throughout the 1980s, IT was evolving in leaps and bounds.

In 1994, eManaged brought the first internet service provider, Ruralnet, to North West Victoria. In these early days, the internet was set up using routers and dial-up modems. No one in eManaged was aware of the potential of the internet, they were focused on offering their customers a new and efficient IT service.

Their reach quickly expanded and they were soon setting up ‘points of presence’ throughout Mildura, Broken Hill, Swan Hill, Ouyen and towns all the way to Bendigo. These points allowed customers far and wide to dial-in for their internet connection.

After a few years, Peter sold Ruralnet to a publicly listed company. In order to offer ongoing support to their loyal internet customers, eManaged remained closely affiliated with Ruralnet.

family photo

The eManaged Family

Ivan started eManaged in 2016. He incorporated major changes to the business and exited retail sales of computer and stationery and started moving towards preventative cyber security and IT managed and maintenance services.

Ivan's son Julius has been actively involved in transforming IT support services for the past six years as vCIO (virtual Chief Information Officer), which is an integral role in the eManaged process.

Trust and respect among the staff are the foundation of the incredible, sustainable workplace culture that eManaged Pty Ltd.

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Meet Our Team


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Ivan Janssen
CEO

With a natural capability for IT, Ivan Janssen was destined to join the family business. When he was thirteen, Ivan began helping his father enter data into a “minicomputer” which was a forerunner to the personal computers we know today and after completing Mildura Senior College began his career at the family business, now known as eManaged. Ivan embraced the rapid developments in the IT industry and expanded his own skills and knowledge considerably. While writing the company’s own internal program and managing business & retail sales development, Ivan also wrote programs for other local businesses such as Noyce Kitchens, Hudaks Bakery, The Roofing Centre, Melbourne’s ACIB and more.

After completing year 11 at Mildura Senior College Ivan knew a career within the IT industry was what he wanted and he began working full-time in Sales with the family business.

Unlike many industries at that time, IT was developing rapidly. Ivan was keen to embrace the challenge of working in the ever-changing sector that would encourage him to expand his own skills and knowledge.

Ivan began working for the family business 1984, the same year that the Apple Macintosh was introduced to the worldwide market. With the popularity of the personal computer increasing, it was an exciting time to be in IT. Ivan’s genuine passion for IT, solid industry knowledge and friendly manner meant that he was always popular amongst a growing list of customers.

In 1994 the family IT business started up Ruralnet, the first internet provider in the region. Ivan and his old school friend Nick Lambropoulos set up the new internet service, unaware of just how significant and world-changing the technology would become. After Ruralnet was sold in 1999, Ivan saw an opportunity to spread his wings outside of the family business and with 15 years of IT programming, sales and management experience under his belt, Ivan joined the new Ruralnet. He managed the company successfully for three years until they sold to iiNet. Ivan then returned to the family business for another three years while obtaining his Masters of Business Administration (MBA).

Grabbing the opportunity to try something new and expand his knowledge base, Ivan began a role in logistics for an interstate transport company. He streamlined the entire company and helped bring it to the very successful business it is today. Throughout his time there Ivan wrote a bestselling App, aimed to help Aussie truck drivers understand and fill in logbook requirements to stay legal and avoid fatigue fines. The first and currently the most successful business App of its kind in Australia. After gaining invaluable experience in this development role, Ivan again moved on, working for some years building up a state branch in the video security systems industry.

In mid-2014, Ivan returned to the family business taking on the role of Chief Executive Officer and after some rebranding, eManaged was born. With a wealth of experience behind him, Ivan guides his eManaged colleagues and ensures all clients get the best advice for their needs.

Moving forward, Ivan is focused on combining the fabulous history of eManaged with the exciting developments in both products and services. There is no doubt that Ivan and the team are driven to see eManaged successfully service the community’s technology needs for many years to come.

“The beauty of the IT industry is that people expect it to change and evolve. It’s easier to implement change because it’s the nature of technology.”


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Julius Janssen
vCIO (virtual Chief Information Officer)

Meet Julius Janssen, son of Ivan Janssen and our esteemed vCIO who brings extensive expertise in IT strategy and innovation. With a strong background in technology leadership, Julius is dedicated to helping businesses leverage the power of information technology to achieve their goals. As a trusted advisor, he collaborates closely with our clients, analysing their business objectives and aligning technology solutions to drive growth and efficiency. Julius excels in developing comprehensive IT strategies, managing IT budgets, and overseeing the implementation of cutting-edge systems and processes. His deep knowledge of cybersecurity ensures that our clients' sensitive data and networks remain secure from evolving threats. With a proactive and forward-thinking approach, Julius keeps a pulse on emerging trends in the digital landscape, ensuring our clients stay ahead of the curve. With Julius Janssen as your vCIO, you can confidently navigate the complexities of technology and unlock its full potential for your organisation's success.


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Mathew Haynes
Professional Services

Introducing Mathew Haynes, our accomplished Professional Services Lead. With a proven track record of success, Mathew brings extensive experience in overseeing and managing high-performing tech teams while implementing tailored IT solutions for our valued clients. As a strategic leader, Mathew possesses a deep understanding of our clients' unique business requirements. He oversees comprehensive IT strategies that align with client objectives. Mathew's exceptional project management skills ensure seamless implementation and execution, while his ability to inspire and motivate our tech team drives excellence and innovation. With a strong focus on client satisfaction, Mathew ensures that our solutions are designed to enhance productivity, efficiency, and overall business performance. Whether it's system integration, software development, or infrastructure optimisation, Mathew Haynes is the trusted professional who will guide your organisation toward IT success, while delivering outstanding service every step of the way.


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Stevi Robinson
Administration and Procurement Manager

Introducing Stevi Robinson, our dedicated Administration and Procurement Manager. With a wealth of experience in managing operations and optimising procurement processes, Stevi is a vital asset to our team. Her strategic approach and keen eye for detail ensure efficient administration and smooth workflow across all departments. Stevi's exceptional organisational skills enable her to handle multiple tasks simultaneously, making her adept at overseeing inventory management. With a strong commitment to delivering high-quality results, she continuously strives to streamline processes, improve efficiency, and provide exceptional customer service to clients. Stevi's exceptional interpersonal skills and collaborative nature make her an invaluable team player, fostering strong relationships with suppliers and internal stakeholders alike. When it comes to effective administration and procurement management, Stevi Robinson is the professional you can trust to drive success and ensure operational excellence.


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Olivia Janssen
Marketing Coordinator

Allow us to introduce Olivia Janssen, daughter to Ivan Janssen and also our dynamic Marketing Coordinator and Event Planner. With her passion for creativity and knack for seeing the ‘big picture’ and future pathways for the business, Olivia brings a unique blend of marketing expertise and event management skills to our team. She possesses a deep understanding of B2B communications and the latest marketing trends, allowing her to organise compelling campaigns that resonate with our target audience. Olivia's keen eye for design and her proficiency in various digital marketing channels enable her to create captivating content that drives engagement and brand awareness. Furthermore, her talent for event planning ensures that every occasion, from corporate gatherings to product launches, is flawlessly executed. Olivia's exceptional organisational skills and ability to multitask make her an invaluable asset, ensuring that deadlines are met and projects are delivered with utmost professionalism. With a background in filmmaking, having completed a Bachelor of Creative Arts (Screen Productions) at Flinders University, her additional videography skills and knowledge of various medias often come in handy for the role.

Our Technology Partners

  • access
  • aussie-broadband
  • bitdefender
  • datto
  • dell
  • docusign
  • azure
  • microsoft-office
  • office-365
  • sonicwall
  • zettagrid
  • VM Ware Cloud
  • Veeam

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